Policies

*** THE FOLLOWING MEMBERSHIP TERMS AND CONDITIONS EXPIRE ON APRIL 28th, 2017 ***

PLEASE SEE THE HOME PAGE FOR DETAILS ON UPCOMING PROGRAMS AND POLICIES

MEMBERSHIP

In order to rent from The Video Underground, you must become a member. Purchasing previously-viewed media or making special orders, however, does not require membership.

Members in good standing can rent up to six titles at a time, but are limited to two new releases. Those with consistent late fee balances, a track record of returning items damaged, or a history of lost/stolen items may face rental restrictions or account cancellation.

All memberships require a photo ID, current phone number and address and a credit or debit card (Visa, MasterCard, American Express, and Discover are accepted). Prepaid cards and temporary debit cards can not be used. All new members must use the card they wish to put on file for the initial transaction. Those opening accounts with debit cards will be limited to two rentals at a time and may face specific catalog restrictions until they have been members for at least one month and established a good rental history.

All rentals must be returned by closing time (11 p.m. daily) on the due date. Rentals returned after store closing on the due date are subject to standard late charges.

Members will be asked to update their contact, on-file card, and authorization status every three months.

Members will receive a complimentary reminder call on rented titles that are overdue for a week or more.

PROFESSIONAL-GRADE DISC CLEANING IS AVAILABLE FOR $1.00 PER DISC PLUS TAX.

TWELVE RENTALS EARNS A FREE RENTAL AUTOMATICALLY CREDITED TO YOUR ACCOUNT.

The Video Underground accepts same day reservations for all titles, EXCEPT NEW RELEASES, seven days a week. If the catalog title you want is available, we will hold it for you for the remainder of the day.

The Video Underground, Inc. reserves the right to amend, waive, and clarify the terms of membership without notice, though substantive changes will always be reflected on this website and signage throughout the store.

LATE FEE CHARGES AND POLICIES

ALL LATE FEES: $1.00 per title per day plus tax.

LATE FEE SETTLEMENT: All late fee balances in excess of $10 will be automatically settled after two months of no account activity. Late fee balances of any amount will be automatically settled after six months of no account activity.

MID-RENTAL CHARGES: Late fees totaling $20 or more while titles are still checked out will be charged to the card on file, with the remaining balance being added to the account once the titles in question are returned.

LOST/STOLEN POLICY: Rentals not returned after 30 days are considered lost or stolen. The Video Underground, Inc. reserves the right to charge the customer’s security deposit or on-file credit card all accrued fees plus the replacement cost of all items not returned or returned damaged. Should the on-file card be declined for reasons of insufficient funds, lost/stolen card, cancellation, or any other reason that makes debt settlement impossible, members may face contact by collection services or, in some cases, the filing of theft charges with the appropriate authorities.

RENTAL RATES

STANDARD RATE FOR TITLES REGARDLESS OF RELEASE DATE OR FORMAT:
$4.71 plus tax (5 day/4 night rental).

RATE FOR SHORTS AND SELECT FAMILY TITLES:
$2.82 plus tax (5 day/4 night rental)

PRE-PAID DISCOUNT RENTALS:
20 prepaid rentals for $69.99 ($3.50/rental)
10 prepaid rentals for $39.99 ($4.00/rental)

DAILY SPECIALS

MFA MONDAYS
INDULGE YOUR INTELLECTUAL CURIOSITY AND EXPAND YOUR HORIZONS! RENT ANY TWO TITLES FROM THE FOLLOWING SECTIONS AND GET A FREE RENTAL
ON ANYTHING ELSE IN THE STORE!

– INDIE FILMS – DOCUMENTARIES – BLACK CINEMA AND CIVIL RIGHTS –
– QUEER CINEMA – ARTSY FARTSY – MUSIC RELATED – LITERATURE RELATED –
TWO-FOR-TUESDAYS
THE DEAL OF DEALS! RENT-ONE-GET-ONE ON THE ENTIRE VU CATALOG!
WORLD WEDNESDAYS
TAKE A TRIP AND READ SOME SUBTITLES! RENT ANY TWO FOREIGN FILMS AND GET A FREE RENTAL ON ANYTHING ELSE IN THE STORE!
THREATENING THURSDAYS
ASSAULT YOUR SENSES AND SENSIBILITIES WITH TWO-FOR-ONE RENTALS
ON OUR ENTIRE CULT AND HORROR CATALOG!

FIRST-RATE FRIDAYS
SEE THE BEST THAT THE WORLD OF FILM HAS TO OFFER! RENT ANY TWO TITLES AND GET A FREE SELECTION FROM ANY OF OUR ‘TOP 100’ SECTIONS!
SOUPED-UP SATURDAYS
MAKE SURE YOU HAVE YOUR BASES COVERED FOR THE WEEKEND!
GET A FREE RENTAL ON THE HOUSE WHEN YOU RENT ANY THREE MOVIES!
SERIES SUNDAYS
RENT-ONE-GET-ONE ON ALL TV AND MINISERIES! IT’S THAT SIMPLE!

VIDEO & DVD SALES

The Video Underground carries a selection of new and previously viewed movies available for purchase. We will gladly special order any available title as long as it can be purchased factory-sealed from a reputable wholesaler or retailer.

The Video Underground does not – under any circumstances – sell, buy, or rent out “bootleg” media, create copies of copyrighted material, or participate in any activity that violates existing laws and statutes pertaining to copyrighted material and media reproduction.

MERCHANDISE RETURN POLICY

If a rental tape or DVD is defective, we will offer a replacement rental of the same title if it is in stock. If the title is unavailable, we will issue a store credit on your account good for a free rental.

ALL SALES OF PREVIOUSLY-VIEWED MEDIA ARE FINAL, ALTHOUGH A FOLLOW-UP DISC CLEANING AT NO CHARGE IS AVAILABLE ON REQUEST.

If a new, factory-sealed video or DVD is defective, customers may return the item within seven days with the original sales receipt to receive a replacement copy of the same title or a store credit on their account for the original purchase price paid.